Contact us

E ben.aquadeck@gmail.com
M 0418 785 363

M 0433 752 177 (Bec - Administrator)

ABN 29637859619

**Please note shipping to isolated rural areas, flooded regions and circumstances out of our control may incur a higher freight fee than the flat rate on our website!!

Warranty

AquaDeck manufacturer makes every effort to produce our items to the highest quality and standards in the industry. Furthermore, we cannot guarantee against damage or breakage and cannot protect or warranty against circumstances outside of our control.

For the purchaser, AquaDeck provides a 1-year warranty from the date of purchase against material or manufacturing of our water products. ** Please be aware that our warranty policy strictly applies only to the original purchaser of our items. Consequently, if you have acquired one of our products through a second-hand purchase, or if you are not the initial buyer, the warranty is rendered void.

If you have a problem with your AquaDeck water product and you suspect that it may be due to defective materials or workmanship, the purchaser will need to contact AquaDeck with a detailed description and photos of the fault at hand.

The consumer will need to cover the costs for return freight of the product back to AquaDeck.

If AquaDeck inspection indicates a defect that is an attribute to materials or workmanship, AquaDeck will repair or replace your inflatable water product free of charge or arrange an exchange on the item at equal or lesser value or in some instances provide a full refund. Proof of purchase such as a sales receipt may be required. A refund or replacement might not be provided if product has been misused, mishandled, mistakenly installed, or modified in any way.

This 1-year warranty does not apply to:

  • Normal wear and tear and ageing of the product.

  • Damage by extreme weather or environmental conditions.

  • Damage while in possession of a freight carrier, a dealer, purchaser, or any party other than AquaDeck.

  • Damage by accident, neglect, improper use, or handling.

  • Inflatables that have been towed by power or sail boats.

  • Inflatables sold as “demos” or in “as is” condition.

  • Inflatables determined to have been used for any activity other than an activity which is customary for the product.

  • Inflatables that have been structurally or dimensionally altered or modified.

  • Inflatables used for commercial or rental purposes.

  • Cosmetic flaws or colours may vary from those shown. Cosmetic flaws or variations in colour are not covered by warranty.

  • Use in excess of the manufacturers recommended maximum load capacity.

  • Failure to comply with pressure recommendations, assembly / disassembly, and handling procedures.

  • Does not cover any puncture, cut or abrasion sustained in normal use or damage from unreasonable uses or improper storage.

Returns

AQUADECK 30-DAY RETURN POLICY

AquaDeck manufacturer makes every effort to produce our water inflatables to the highest quality and standards.

However, if you’re looking to return your recent purchase, we're here to help! We offer returns within 30 days of purchase. You can return your product for a refund back to the original payment method, less a 10% return fee as well as the purchaser being responsible for any return freight costs.

Please note the following exceptions to our return and refund policy:

  • Returned items must be in like-new condition with no visible signs of use and be returned with all original packaging and included accessories and parts.

  • All products are inspected upon arrival back to us. If the product is found to be in poor condition, or if any items are missing, this may be reflected in the refund

  • Customer is responsible for the return freight. We are not able to provide return labels.

     

If your question is not answered below, please feel free to contact us!

Are there costs to return?

The customer is responsible for any return shipping costs.

Additionally, there is a 10% restocking fee that applies to all 30-Day Returns.

I had an issue with my product, how do I know if it is eligible for a warranty?

Please review our 1-year warranty policy above to see what is eligible!

Returned items that come back in poor condition

If your return item arrives back to us and is found to be missing any originally included items, this may be deducted from your return fee total. If your item arrives back and is found to be in poor condition or have any damage caused by use and wear, AquaDeck reserves the right to either ship back to the customer or reflect this in the final refund.

Can I exchange an item instead of return?

AquaDeck treats every exchange request on a case-by-case basis, please get in touch with us to discuss your options.